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Card activation

Your card is here — let’s get it working

A few quick steps in the app and you’re ready to go. No paperwork, no waiting on hold.

Activation steps

How to activate your card

Step 1: Confirm your card

Open the app and head to the cards section. Your new card is waiting there to be activated.

Step 2: Choose your code

Pick a personal code that you’ll remember. The app will ask you to confirm it once before saving.

Step 3: Complete the setup

Follow the remaining prompts — there’s only a handful. When you see the confirmation, the card is live.

Step 4: Make your first payment

Use the card for an ordinary purchase. That first transaction finishes the activation.

Troubleshooting

Something not going as expected?

The card doesn’t appear

Close and reopen the app, then check the cards section again. If it still isn’t there, we’ll look into it.

Get help

The code message didn’t arrive

Wait a short while and make sure notifications are on. If nothing comes through, message us.

Get help

The first payment was declined

Check you’re using the right code and that chip and PIN is available. Still stuck? Let us know.

Get help

We’ll walk you through it

If the steps aren’t clear or something doesn’t work, reach out. You’ll hear back from a person, not a script.