Your card is here — let’s get it working
A few quick steps in the app and you’re ready to go. No paperwork, no waiting on hold.
How to activate your card
Step 1: Confirm your card
Open the app and head to the cards section. Your new card is waiting there to be activated.
Step 2: Choose your code
Pick a personal code that you’ll remember. The app will ask you to confirm it once before saving.
Step 3: Complete the setup
Follow the remaining prompts — there’s only a handful. When you see the confirmation, the card is live.
Step 4: Make your first payment
Use the card for an ordinary purchase. That first transaction finishes the activation.
Something not going as expected?
The card doesn’t appear
Close and reopen the app, then check the cards section again. If it still isn’t there, we’ll look into it.
Get helpThe code message didn’t arrive
Wait a short while and make sure notifications are on. If nothing comes through, message us.
Get helpThe first payment was declined
Check you’re using the right code and that chip and PIN is available. Still stuck? Let us know.
Get helpWe’ll walk you through it
If the steps aren’t clear or something doesn’t work, reach out. You’ll hear back from a person, not a script.