Start here when something doesn’t add up
Quick answers on accounts, cards and pricing — and a direct line when you need to speak with someone.
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Six questions we get every day
How do I open an account?
The process starts with a short application. You fill in your details, provide the information required to verify your identity, and once the check is complete the account is ready to use.
How does identity verification work?
You submit the required documentation, and it is reviewed by Orenda FS B.V., which supplies and manages the payment services behind the account. The check happens as part of the account opening, and you can track its status from your application.
How can I freeze a card?
From the app or the website, go to the card you want to freeze and use the freeze function. The card stops working instantly until you choose to unfreeze it.
Where can I see the cost of a currency conversion?
Before you confirm a conversion, the app shows the exchange rate and the total cost. You always see the numbers before the transaction goes through.
How do I recover access to my account?
Use the “forgot access” option on the login page. Follow the steps to confirm your identity, and you will receive instructions to get back in.
How do I close an account?
Get in touch and we will walk you through the closure process. Every step is explained before anything is finalised.
If you’ve lost access or suspect misuse
Freeze your card from the app straight away — that stops any further activity while you sort things out. Then send us a message so we can take the next steps with you.
How to reach us
By email
support@reibanq.com
Write at any hour — we answer during opening hours. There is no chat and no in-app messaging.
Lost or stolen card
Freeze the card yourself first, then call the number for your language.
Freezing works at any hour and takes effect straight away.
Complaints
If something has gone wrong and you want it looked at formally, write to complaint@reibanq.com.
Where we are
H.J.E. Wenckebachweg 123
1096 AM Amsterdam, Netherlands
Payment accounts and cards are issued by Orenda FS B.V., Joop Geesinkweg 201, 1114 AB Amsterdam-Duivendrecht, the Netherlands.
We’re here when you need us
Describe what’s going on and we’ll get back to you. No bots, no run‑around — just a clear next step.