How money is held and how access is protected
The mechanisms you can see and use: what happens at sign-in, what the system does on its own, and the controls that stay in your hands.
Getting in takes more than a password
The code is made on your device
It is checked locally before it travels, and nothing about it can be reused later.
A large transfer asks you twice
Before big money moves, or your details change, the same device has to confirm again.
The session shuts itself when you walk away
After a stretch without activity it ends, and getting back in needs the same verification.
Four switches you press yourself
One tap stops the card
Another tap starts it again. No call to make and nobody to wait for.
You set the ceiling per card
The limit is applied at every transaction, and you can move it whenever you want.
Online payments start out blocked
They stay off until you switch them on, and you can switch them off again after the purchase.
Every movement reaches your phone
The notification arrives as the transaction happens, with nothing to switch on first.
What to do and how to be reached
From the support section in the app, describe what has happened. A specialist will look into it and reach out through the secure chat. Every message stays inside the app, tied to the account.
Contact supportOpen an account in a few minutes
A valid identity document and a few personal details are all that is needed. Verification is usually finished the same day.